Can Your Listening Skills Transform Your Leadership Ability?
The First Step in Communication Mastery
Here’s the way many conversations go in the workplace. See if you recognize any of these scenarios.
- Your boss, the CEO, is looking for support and buy-in for her ideas. She is dismissive of new ideas and publicly rejects them before they can be adequately explained or considered. You watch as everyone shifts uncomfortably in their chairs in the all-hands meeting when you tentatively bring up another idea.
- The director of the sales department is dismissive of the ideas that the director of marketing presents for capturing more market share. He’s in a hurry, and he thinks that marketing should be a “print on demand” function for producing brochures and product flyers. He isn’t interested in hearing the strategic insights of someone in marketing.
- The controller of the accounting department is under a lot of pressure from the CFO to close the books in less time. As the supervisor of the Accounts Payable and Accounts Receivable teams, you mention an idea that would streamline the process and save 1 or 2 days each month. The controller triumphantly points out the flaws, rather than considering which elements of the idea could work.
The Communication Skill Gap
Each scenario mentioned above is based on real-life communication issues. Would you be surprised if I told you that each of these companies has struggled with innovation and talent retention? The leaders are not listening, and I’d like to suggest that listening is at least half of the communication puzzle.
In a recent article in Inc. magazine, LinkedIn CEO Jeff Weiner said that communication skills are the number one skill gap in the workplace.
What can be done to address this most elemental and critical skill gap? The first step is to acknowledge that communication mastery is essential to your success. Next, decide that practicing active listening is more effective than merely talking.
Best-selling author Bryant H. McGill said, “One of the most sincere forms of respect is actually listening to what another has to say.”
Do you remember the last time you honestly felt heard and deeply understood? The truth is that most of us experience that infrequently.
Dynamic Listening is the First Step
A few steps to reinforce and build upon your listening skills include:
- Quiet your mind and quiet your responses until you have heard the other out
- Give the speaker your full attention
- Use the appropriate body language to demonstrate that you are listening
- Summarize and verify if you heard their thoughts and ideas correctly
- Encourage the person speaking. This could be as simple as nodding and saying, “Tell me more,” in a positive tone of voice
- Be willing to give new ideas more than a cursory glance
- Ask open-ended questions that inspire dialogue
- Wrap up with any appropriate next steps and commitments for each party
Success Factor: Communication Mastery
This month, my focus is on the Success Factor of “Communication Mastery.” Who are your “influencers” and which books do you recommend for improving communication skills? Chime in and let us know!
Click here for a complete list of Success Factors for 2018.